1. Introduction
This Privacy Policy governs the way the storefront intake desk of HeFei ZhengGa E-Commerce Co., Ltd. handles personal information. The website and the desk are built and maintained by the developer ZhengGa Ecom, and this policy applies to every record the desk keeps, whether that record is written on an intake sheet, clipped as an order note to the intake rail or stored in the digital files that support the shop office.
The desk works in the field of computer systems design and related professional services, and most of the information it holds relates to the systems that clients bring in, the people who own those systems and the practical details needed to plan, build and pack an integration. The team treats that information as a working record that belongs to the client, and the desk keeps it only for as long as the work and the law require.
The company operating this website is HeFei ZhengGa E-Commerce Co., Ltd. The registered and operating address is Room 1306, JingTai Building, Junction of Dangtu Road and Linquan Road, Yaohai District, HeFei City - 230000, China (CN). The contact email address is info@zhenggaecom.autos and the contact telephone number is +13187142262. The website address is https://www.zhenggaecom.autos.
By using the website, writing to the desk, booking an intake sheet bay or entering into an engagement, you acknowledge that you have read this policy and that you understand how the desk records and uses information. If you do not agree with any part of this policy, please do not send information to the desk and do not use the services it offers.
2. Scope of This Policy
This policy covers personal information that the desk collects through the website, through email and telephone contact, through paper forms used in the shop office and through the six desk services described on the services page. It does not cover information that a client chooses to publish openly, and it does not cover the practices of other companies whose products a client may use.
The desk treats the following groups as covered by this policy: visitors who browse the website, clients who book an intake sheet bay, individuals named on an intake sheet or order note, contacts who exchange messages with the desk by email or telephone, and suppliers or partners who provide material that the desk needs to complete a build. Each of these groups receives the same core protections, even though the amount of information the desk holds about them differs.
Where a client sends the desk information about other people, such as staff members who will use a new system, the client is responsible for making sure it has the right to share that information. The desk will use such information only for the purpose for which the client supplied it and will not repurpose it for unrelated marketing.
3. Information We Collect
The desk collects information in three broad ways. First, it collects information that you give to the desk directly, such as your name, email address, telephone number and the description of a systems brief. Second, it collects information that arises while the desk works on a build, such as order notes, review listings and pack sheets. Third, it collects a small amount of technical information when the website is used, which is described in a later section.
Information you give directly
- Name, job title and organisation name of the person making an enquiry.
- Email address and telephone number used to reach you about a brief.
- Postal address when a physical handover or delivery is arranged.
- Details of the systems in scope, including hardware model numbers and software names.
- Any notes, attachments or photographs you send with an enquiry or an intake sheet.
Information created while we work
- Intake sheets that record the scope and constraints of a brief.
- Shelf plans that record the build sequence and the gates for each shelf.
- Order notes that record changes made during a build.
- Listing review sheets that check delivered items against promises.
- Pack sheets that record the signed handover of documentation and hardware.
The desk does not knowingly collect sensitive categories of personal information such as health records, biometric data, religious beliefs or trade union membership. If such information ever arrives as part of a systems brief, the desk will isolate it, describe why it is being held and remove it from active working files as soon as the purpose has been met.
4. Intake Sheets and Order Notes
Intake sheets and order notes are the backbone of the desk. An intake sheet captures what a client has asked for at the beginning of a brief, and an order note captures a change made while the brief is being carried out. Both documents may contain personal information in the form of names of people who approve changes, contact details of staff who will use a system and descriptions of how a team works day to day.
The desk keeps intake sheets and order notes together so that every decision can be traced to the day it was made and to the person who approved it. This is a deliberate choice for transparency and for the safety of both sides. A client who wants to understand why a shelf was built in a particular way can ask the desk to read the relevant sheet and note back, and the desk will do so promptly.
Paper originals are stored in the shop office in a locked cabinet. Digital copies are stored in a restricted folder that only desk staff can open. When a build is complete, the pack sheet notes which originals were handed to the client and which the desk retains for its own record. Clients can request a full copy of their sheets and notes at any time by writing to info@zhenggaecom.autos.
5. Website and Device Data
When you visit the website, the server that delivers the pages may record a limited set of technical details. These details typically include the date and time of a request, the page that was requested, the type of browser and operating system reported by your device and an approximate network location based on the internet address used to reach the site. This information is used to keep the site running, to diagnose errors and to protect the server against abuse.
The website is built as a set of static pages. It does not include third party advertising scripts, it does not set tracking cookies for advertising purposes and it does not build a profile of individual visitors across other websites. The small amount of technical data that is recorded is used in aggregate and is not combined with the personal information you may send to the desk by email or form.
If you use the contact form, the form is handled on your own device and opens your usual email application so that the message travels through your own account. The desk does not intercept that message before your mail client sends it, which means the form itself does not store your details on the website server.
6. How We Use Information
The desk uses information for a small number of clearly defined purposes. Each purpose is tied to a desk service, and the desk does not stretch a purpose beyond what a client would reasonably expect when visiting the shop office.
- To write an intake sheet and understand a systems brief.
- To build a shelf plan and walk the client through the planned sequence.
- To record order notes and keep the build history straight.
- To schedule restock windows and confirm that material is available.
- To run listing review rounds and check delivered items against promises.
- To hold a pack sitting and seal a signed handover.
- To answer questions sent by email or telephone.
- To comply with accounting, tax and record keeping obligations.
- To protect the desk, the shop office and the website against misuse.
The desk does not use your information to build advertising profiles, does not send promotional messages that you did not request and does not sell contact details to any other party. If the desk ever wishes to use an example from a build in a case study, it will ask for written consent first and will remove names and identifying details unless the client agrees otherwise.
7. Legal Basis for Processing
Where data protection law requires a legal basis for processing, the desk relies on one or more of the following grounds. The desk processes information to perform a contract or to take steps at the request of a client before a contract is signed, which covers most of the intake and build activity. The desk processes information to comply with legal obligations, such as keeping accounting records. The desk processes information on the basis of legitimate interests, such as protecting the website and the shop office against fraud and misuse. Where none of these applies, the desk relies on consent and will ask for that consent in clear terms.
A client may withdraw consent at any time by writing to info@zhenggaecom.autos. Withdrawal does not affect processing that took place before the withdrawal, and it does not affect processing that the desk is required to carry out under a separate legal obligation.
10. Service Providers
The desk relies on a small number of service providers to keep the website and the shop office running. These may include a hosting provider that serves the static pages, an email provider that delivers messages sent to info@zhenggaecom.autos and a telephone provider that carries calls to +13187142262. Each provider is chosen for reliability and is expected to protect information to a standard that matches this policy.
Service providers act on the instructions of the desk and are not permitted to use information for their own marketing. The desk reviews its providers periodically and will replace a provider that cannot show adequate safeguards. A provider that processes information outside the country where the client is located is covered by the international transfers section of this policy.
11. How Long We Keep Information
The desk keeps information only as long as it needs it. Intake sheets, shelf plans, order notes and pack sheets are kept for the duration of the build and for a further period that allows the desk to answer questions about the work and to meet its record keeping duties. Enquiry messages that do not lead to an engagement are kept for a short period and then deleted.
Accounting records are kept for the period required by applicable law. Website logs are kept for a short rolling period and are then overwritten. When a record reaches the end of its retention period, the desk deletes it securely or removes identifying details so that the record can no longer be linked to a person.
If you ask the desk to delete a record before its normal retention period ends, the desk will do so unless it is required to keep the record for a legal reason. In that case the desk will explain the reason and will tell you when the record is expected to be deleted.
12. How We Protect Information
The desk takes the protection of information seriously. Paper records are kept in a locked cabinet in the shop office, and access to that cabinet is limited to desk staff who need the records for active work. Digital records are stored in a restricted folder with access limited by account and password, and the desk uses current software to reduce the risk of security flaws.
The website is served over an encrypted connection so that information sent between your browser and the site cannot be read by a third party in transit. The desk applies updates to its systems promptly and reviews access rights regularly so that former staff members do not retain access to records. If a security incident affects your information, the desk will notify you without undue delay and will describe what happened and what it has done to limit the impact.
No system can guarantee absolute security. The desk therefore asks clients to avoid sending highly sensitive information that is not needed for a brief, and to use the telephone number +13187142262 when a detail is too sensitive for email. The desk will always try to find a secure route for necessary information rather than asking a client to accept avoidable risk.
13. Your Rights
Depending on where you live, you may have a number of rights over the personal information the desk holds about you. The desk honours these rights for every person who contacts it, regardless of location, because the desk believes the same basic respect should apply everywhere.
- The right to ask what information the desk holds about you.
- The right to receive a copy of that information in a readable form.
- The right to correct information that is inaccurate or incomplete.
- The right to ask for deletion when the information is no longer needed.
- The right to restrict processing while a concern is investigated.
- The right to object to processing based on legitimate interests.
- The right to ask for information in a portable format.
- The right to withdraw consent where consent is the basis for processing.
To exercise any of these rights, write to info@zhenggaecom.autos and describe the request. The desk will reply within a reasonable period and will tell you if it needs more information to locate the records in question. The desk will not charge a fee for a routine request, and it will explain any lawful reason that prevents it from acting on a request in full.
If you are not satisfied with the response, you may raise the matter with the data protection authority in your region. The desk would prefer the chance to resolve the concern directly first, and it will cooperate fully with any authority that takes up the matter.
14. International Transfers
The desk is based in Hefei City in China, and the shop office records are held there. When a client is located elsewhere, information will necessarily cross borders so that the desk can write the intake sheet and run the build. The desk takes steps to make sure that information remains protected when it travels, including using providers that apply strong safeguards and limiting transfers to what the task requires.
Where a transfer requires a specific agreement or safeguard under the law of the client region, the desk will put that safeguard in place before the transfer takes place. Clients who need to know more about a particular transfer can ask the desk to describe the route that their information will take.
15. Privacy for Children
The website and the desk services are intended for organisations and adult professionals. The desk does not knowingly collect personal information from a child without the consent of a parent or guardian, and it does not direct marketing of any kind at children. If the desk learns that it has received information from a child without the proper consent, it will delete that information promptly.
A parent or guardian who believes that a child has sent information to the desk should write to info@zhenggaecom.autos and the desk will investigate and remove the information where appropriate. The desk takes this obligation seriously because the trust that a shop office relies on includes protecting the people who are least able to protect themselves.
16. Business Changes
If the ownership of HeFei ZhengGa E-Commerce Co., Ltd. changes, or if the shop office operation is merged with another entity, information held by the desk may be transferred to the successor organisation. In that case the successor will be bound by this policy, or by a policy that provides at least the same level of protection, and the desk will tell affected clients about the change before their information moves.
If the desk ceases operations entirely, it will either return records to clients where possible or delete them securely, subject to any legal requirement to keep certain records for a set period. Clients will be given a reasonable opportunity to collect the originals that relate to their own builds.
17. Third Party Links
The website may contain links to other websites that the desk does not control. These links are provided for convenience and do not imply that the desk endorses the content of the linked site. When you follow a link to another site, that site will apply its own privacy policy, and the desk has no responsibility for the way that site handles your information.
The desk checks its links periodically and removes any that no longer lead to useful content. If a link reaches a site that appears to be unsafe or misleading, please tell the desk by writing to info@zhenggaecom.autos so that the link can be reviewed.
18. Changes to This Policy
The desk reviews this policy from time to time so that it continues to describe what actually happens at the shop office. When a change is made, the desk updates the date at the top of the page and, for a substantial change, adds a short note at the start of the affected section explaining what changed and when.
A client who has an active engagement will be told about a substantial change that affects how the desk uses information connected to that engagement. Continued use of the website after a change is posted means that you accept the revised policy for future information.
19. How to Contact Us
Questions about this policy, requests to access or correct information and any other privacy matter can be sent to the desk at any time. The desk will read every message and answer it during shop office hours.
Room 1306, JingTai Building, Junction of Dangtu Road and Linquan Road, Yaohai District, HeFei City - 230000, China (CN)
Email: info@zhenggaecom.autos
Phone: +13187142262
The desk asks that you describe the request in enough detail to locate the records quickly, such as the date you first contacted the desk and the name used on the intake sheet. This helps the desk answer you in one reply rather than a long exchange, which is the same plainness the desk tries to bring to every other part of its work.